<b><b>Housebuilder examines the role played by NHBC&amp;’s Claims department which, by monitoring data and feedback, analyses problem areas and takes steps to manage and reduce risks in housebuilding</b></b><br><b>The NHBC Claims service works in one of the most important areas of UK insurance, dealing as it does with the most valuable commodity that most of us own, and one that generally represents our main investment.</b><br><b><b>handling the problem</b></b><br> Not surprisingly, any serious problems with the home can represent a threat to this investment. Add to this the fact that homes are expected to last a lifetime, and its hardly surprising that owners can get upset at having a problem in the first place.<p></p><p>Even minor repairs can cause inconvenience to the owners. It is not like leaving your car at the garage and collecting it a couple of days later, all fixed and gleaming. Tradesmen will have to enter your home and often create a bit of a mess and some noise before life can return to normal.</p><p>Ken Minter, general manager of Claims, says: &amp;“We deal with the full spectrum of construction related problems, from high rise inner city blocks to converted 11th century thatched cottages, with every possible variation in between.&amp;”</p><p>Unusually for …