<i>NHBC&amp;’s guide helps builders achieve the high level of finishes demanded by customers</i><p></p><p><b>NHBC&amp;’s essential guide - A consistent approach to finishes - has been updated. Melissa Blamey explains the changes and the importance of the guide to keeping customers happy</b><br><b> It seems that attention to detail and presentation is everything in this world. I could be buying a super sensible Clarks shoe but I would still want the shop assistant&amp;’s manner to be as accommodating and shiny as if I was buying a wish-list Russell and Bromley. And the same goes with houses. Today we live in a society which can demand, for example, not only that the colour on the front door is yellow, but &amp;“the yellow of my granny&amp;’s custard, after it&amp;’s gone cold for a bit&amp;”. </b><br> NHBC has worked hard over the years with builders, government and industry bodies to ensure construction standards continue to improve. </p><p> And while the quality of construction is as important an issue as ever, customer satisfaction surveys such as the Housing Forum&amp;’s reveal a shift in focus towards softer quality issues, including after-sales service, point of sale contact and the finish of a new home. </p><p><b><b>quality of finish</b></b><br> In fact, …