Miller Homes is to go public with its customer satisfaction scores for the first time. Initial figures will be released to the public later this month with updates to be published every six months over the coming years. The move follows recommendations made by Kate Barker in the Barker Review of housing where she set housebuilders the target of increasing customer best friend referral rates to 75% by 2007. Tim Hough, Miller Homes chief executive, said: “To date, we believe that we are the only housebuilders to share our customer satisfaction results in this level of detail.” He added: “Since 1999, we have consistently improved our scores in each of these areas - best friend rates alone are up 27% since records began.” According to Miller Homes’ first customer satisfaction report, based on independent analysis by Inhouse Research Ltd, 83% of its customers would now recommend the company to their best friend.”