Sovereign Network Group (SNG) has launched a new corporate strategy to “deliver the best customer experience” in social housing, featuring its “non-negotiable” Homes and Place Standard and AI. The housing association said that under its Corporate Plan 2026–2031, called the Best Customer Experience, it would use advances in technology to identify potential repairs before its customers are aware of them “and proactively maintain the home, while also offering a faster responsive repairs service”. This is also part of its focus on proactive maintenance.