Yellow brick road

Sept. 1, 2002
<b><b>Malcolm Pitcher argues that the CML initiative - only releasing funds after a successful final inspection - will be no substitute for the need for a housebuilder to follow the path of quality</b></b><br><b>There&amp;’s an awful lot of ballyhoo going on over the effect that the CML ruling is expected to have upon housebuilding. I&amp;’m talking about the ruling, due to be enforced next year, that says without a successful final inspection from the warranty provider no funds will be issued by the lender.</b><br><b><b>no watershed</b></b><br> I&amp;’ve heard some describe it as a watershed for the industry, the moment when quality is put to the forefront and satisfied customers will become the norm. <p></p><p>Sorry - but I&amp;’m not wholly convinced by this at all.</p><p>I&amp;’m certainly not against this initiative, which after all is just about asking builders to do what they should have been doing anyway, it&amp;’s just that I can&amp;’t see how it&amp;’s going to significantly improve quality on handover, as perceived by the customer, unless builders are going to seize the moment to review their entire new home quality and handover procedures.</p><p>Most customer dissatisfaction which is attributed to poor quality is actually about cosmetic and connecting issues - you know …

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