Running down the clock
James Bush says that housebuilders need to improve their customer care before the ombudsman is introduced
A plan for great customer service
David Topping, managing director of TriConnex, looks a the key to great customer service
2019 – an uncertain year
Planning a happy new year
HBF executive chairman Stewart Baseley looks at the government’s recent and important announcements on planning
Taking the positives into 2019
Ben Roskrow says things could be - and have been - much worse
The evolution of housing policy and politics
David O’Leary, HBF policy director, looks at the history of housebuilding and politics
Time for a fairer planning regime
Stuart Andrews of Eversheds Sutherland says some councils are guilty of “institutionalised abuse”
Price cap challenge for new Help to Buy
Aneisha Beveridge, head of research Hamptons International, looks at the chancellor’s changes to Help to Buy
The most wonderful time of the year
HBF policy director David O’Leary delves into the government’s recently released net housing supply statistics
Building wonderland not blunderland
Dan Soulsby of Egger UK hopes that the industry can continue to tackle the housing crisis
